Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you by email or phone.

Shipping Time

Once your order has been dispatched, delivery times are as follows:

Please note: shipping times are estimates and are not guaranteed. They begin from the date of shipping, not the date of order, and exclude our 1–2 day processing time. Total time from order to delivery is typically 8–14 business days.

Delays can occasionally occur due to customs processing, local courier delays, weather, or other circumstances beyond our control.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email/SMS containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at [support email] with your order number, and we will investigate on your behalf.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. [Your Store Name] is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we cannot guarantee changes once an order has been dispatched.

Lost or Stolen Packages

[Your Store Name] is not liable for packages that are lost, stolen, or damaged in transit after being marked as delivered by the carrier. Please contact the shipping carrier directly to file a claim, or reach out to us and we will do our best to assist.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: [support email] Store name: [Your Store Name] Website: [Your website URL]