FAQs

Orders

Can I change or cancel my order after placing it? We process orders quickly, so please contact us at Orvella@outlook.co.nz within a few hours of placing your order if you need to make changes. Once an order has been processed or dispatched, we are unable to cancel or modify it.

How do I know my order was successful? You'll receive an order confirmation email immediately after checkout. If you don't see it, please check your spam folder or contact us at Orvella@outlook.co.nz

Do you accept [PayPal / Klarna / Afterpay / etc.]? We accept all major credit cards, Pay Pal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Shipping

How long does shipping take? Orders are processed within 1–2 business days. Once dispatched, international delivery typically takes 7–12 business days, depending on your location and local customs processing.

Do you ship internationally? Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.

How can I track my order? Once your order ships, you'll receive a confirmation email/SMS with a tracking number and link. Please allow 24–48 hours for tracking information to update.

Will I be charged customs or import fees? Depending on your country, customs duties or taxes may apply upon delivery. These fees are the responsibility of the customer and are not included in your order total.

What if my order is delayed or hasn't arrived? If your order hasn't arrived within the estimated delivery window, please contact us at Orvella@outlook.co.nz with your order number and we'll look into it right away.

Returns & Refunds

What is your return policy? We offer a 30 day hassle-free return policy. If your not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in the original packaging.

Account & Support

Do I need an account to place an order? No, you can check out as a guest. However, creating an account lets you track orders and check out faster in the future.

How can I contact customer support? You can reach us at Orvella@outlook.co.nz we aim to respond within [24–48 hours].